Appraisal and Interview Skills
There are many circumstances when managers require excellent interview skills. Whilst this workshop focuses on appraisal and counselling situations, the same techniques and skills are required in disciplinary and grievance interviews, dealing with employee personal problems and for investigations and recruitment.
Many managers have responsibility for appraising their subordinates performance within a formal appraisal scheme. All too often such schemes do not work as well as they could and systems can fall into ill repute, yet other organisations see their appraisal schemes as fundamental to their success. To work properly, good appraisal schemes need to be supported by the very special skill of interviewing.
Many day to day and performance problems require addressing immediately and an appraisal interview may not be appropriate or too far away to deal with these issues. this is where the counselling interview becomes important.
By the end of the course participants will be able to:-
- Identify the purpose and scope of the interview.
- Outline the steps required to prepare for this type of interview.
- Conduct appraisal interviews so that the subordinate is motivated to improve his or her performance.
- Use the appraisal interview as an opportunity to facilitate change.
- Identify training and development needs through the use of appraisal interviewing.
- Understand the role of management counselling as a powerful tool to improve performance
Who Will Benefit: This workshop is suitable for all participants who may be required to interview as part of their management role. No prior experience is assumed and all aspects of the process are covered in detail.
About Appraisals ...
A good appraisal system is an essential part of a modern business.
A performance appraisal (PA), also referred to as a performance review, performance evaluation, (career) development discussion, or employee appraisal is a method by which the job performance of an employee is documented and evaluated.
Performance appraisals are a part of career development and consist of regular reviews of employee performance within organizations.
A performance appraisal is a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to certain pre-established criteria and organizational objectives. Other aspects of individual employees are considered as well, such as organizational citizenship behaviour, accomplishments, potential for future improvement, strengths and weaknesses, etc.
To collect PA data, there are three main methods: objective production, personnel, and judgmental evaluation. Judgmental evaluations are the most commonly used with a large variety of evaluation methods.