Focus Courses Appraisal Interviewing Assertiveness Skills Creative Problem Solving Coaching Skills Communication Skills Communication Skills (Advanced) Counselling Skills Customer Care Dealing With Difficult Behaviour Delegation and Motivation Skills Disciplinary and Grievance Effective Team Leadership Introduction to Management Making Effective Presentations Negotiation Skills Project Management Recruitment and Interviewing Recruitment and Selection Stress Management Time Management Training Needs Analysis Training the Trainer Working in Small Teams

ILM Courses Team Leader Level 2 First Line Manager Level 3 Manager Level 4 Manager Level 5 Mentoring Skills Level 2 Coaching and Mentoring Level 3 Coaching and Mentoring Level 5 Executive Coaching and Mentoring Level 7